GUIDED – TERMS OF SERVICE

Effective Date: 5/17/2025
Business Name: Giana Shorthouse LLC, DBA Studio Giana

Welcome to Guided by Studio Giana, a human-first interior coaching service. By booking a session, you agree to the following terms:

1. OVERVIEW

Guided is a service offered by Studio Giana that helps individuals create more aligned and intentional living environments through insight-driven support. This includes:

  • Guided Sessions: 1:1 virtual conversations that explore your environment, your decision-making style, and how to bring alignment between your life and your space

  • Guided Design Plan: A virtual design service with curated selections, drawings, and implementation tools based on the insights gained during sessions

By using or booking either service, you agree to the terms outlined below.

2. SERVICES & SCOPE

Guided Sessions are 90-minute virtual coaching-style conversations focused on clarity, alignment, and design direction. These sessions do not include visual design boards, sourcing links, or space planning deliverables.

The Guided Design Plan is a virtual interior design package that includes:

  • A follow-up design plan based on your Guided Session

  • Mood boards, purchasing links, and applicable drawings

  • One round of revisions

  • A Notion-based implementation tool to help you complete the plan independently

Studio Giana does not manage installation, contractors, or procurement under the Guided umbrella. These services are DIY/consultative in nature.

3. BOOKINGS & CANCELLATIONS

  • Guided Sessions must be canceled or rescheduled at least 24 hours in advance to receive a full refund. Sessions canceled within 24 hours are non-refundable.

  • Guided Design Plans are non-refundable once design work has begun.

If you need to reschedule, you may do so through the confirmation email or by contacting guided@studiogiana.co.

4. CLIENT INPUT & ACCURACY

Clients are responsible for providing accurate details — including:

  • Current photos or videos of the space

  • Basic measurements (as requested)

  • Honest lifestyle preferences or constraints

  • If applicable: birth data (date, time, location) for Human Design-based insight

Any errors in provided information may impact the accuracy or usefulness of the results. Studio Giana is not responsible for outcomes based on incomplete or inaccurate input.

5. PERSONAL DATA

In providing services, we may collect personal and birth-related information to customize your session. For example:

  • Full name

  • Email and phone number

  • Lifestyle preferences or sensitivities

  • Birth date, time, and location (for Human Design interpretation)

This information is kept strictly confidential and used only for the purpose of preparing and delivering your session or design plan. See the Privacy Policy for more.

6. LIMITS OF SERVICE

Guided is a consultative offering and does not include:

  • In-person work or construction oversight

  • Permit or zoning research

  • Contractor management or hiring

  • Procurement or ordering services

  • Real estate or legal advice

  • Medical, therapeutic, or psychological advice

Any recommendations are meant to support the client’s self-reflection and home improvement journey — not to replace licensed professional services.

7. INTELLECTUAL PROPERTY

All worksheets, notes, frameworks, visuals, and design plans created by Studio Giana as part of the Guided offering are the intellectual property of Studio Giana. They may not be reproduced, copied, resold, or redistributed without written consent.

Clients are granted a non-transferable license to use the deliverables for personal use only.

8. SESSION RECORDINGS & CONFIDENTIALITY

Sessions are not recorded unless explicitly agreed upon. All conversations are held in confidentiality. Studio Giana does not disclose session content, personal data, or home details without your permission, except where required by law.

9. DISCLAIMERS

  • Human Design insights are offered as interpretive tools for self-awareness and personal growth. They are not predictive or diagnostic.

  • Design suggestions are based on the information provided and may not suit all structural or budgetary limitations.

  • Studio Giana is not responsible for how suggestions are implemented or interpreted once delivered.

10. LIABILITY

Studio Giana is not liable for any incidental, indirect, or consequential damages resulting from:

  • Use of advice or suggestions shared in sessions

  • Misuse or misinterpretation of Human Design or design frameworks

  • Client decisions made post-session or during implementation

  • Technical failures or booking platform issues

Maximum liability shall not exceed the amount paid for the session or plan in question.

11. TERMINATION

Studio Giana reserves the right to decline or discontinue services at any time due to misalignment, disrespectful behavior, or inappropriate conduct. Clients may also terminate services in writing. In such cases, refunds will only be issued if the cancellation falls within the eligible time frame as outlined above.

12. MODIFICATIONS TO TERMS

These terms may be updated without prior notice. The most current version will be posted at studiogiana.co, and continued use of services constitutes acceptance of any revisions.

13. CONTACT

If you have any questions about these Terms, contact: guided@studiogiana.co

GUIDED – PRIVACY POLICY

Effective Date: 5/17/2025
Business Name: Giana Shorthouse LLC, DBA Studio Giana

1. OVERVIEW

This Privacy Policy explains how Studio Giana collects, uses, and protects your personal information in connection with its Guided services — including Guided Sessions and the Guided Design Plan. By using these services or accessing our website, you agree to the terms outlined in this policy.

2. INFORMATION WE COLLECT

We collect only the information necessary to deliver a personalized and effective experience. This may include:

  • Basic Contact Info: Full name, email address, phone number

  • Lifestyle Information: Design goals, environmental sensitivities, preferences, and pain points

  • Human Design Birth Data: Birth date, time, and location (only if voluntarily provided by you)

  • Home Details: Basic layout, photos or videos of your space, personal aesthetic, living habits

  • Communication Records: Emails or notes relevant to your session or design plan

  • Website Data: IP address, browser info, and behavior on our site via analytics tools

3. HOW YOUR INFORMATION IS USED

Your personal information is used exclusively to:

  • Prepare for your session or design plan

  • Create personalized insights or recommendations

  • Deliver your follow-up materials (if applicable)

  • Communicate with you regarding scheduling, feedback, or next steps

  • Improve the overall experience of Guided services

  • Understand what parts of our services resonate with our community (anonymously)

We do not use your data for advertising, nor do we sell or rent your information to third parties.

4. HUMAN DESIGN & BIRTH DATA

If you choose to include your Human Design birth data, it will be used solely to generate insights that support your Guided Session. This data is never shared, stored in any third-party tool without encryption, or used beyond the context of your session.

5. STORAGE & SECURITY

All data is securely stored in our internal scheduling, communication, and project management tools. Access is limited to the Studio Giana team and select collaborators under NDA or confidentiality agreement.

We use secure passwords, two-factor authentication, and encrypted platforms to store client data. While no system is completely immune to risk, we take your privacy and safety seriously.

6. THIRD-PARTY TOOLS

We may use trusted third-party tools to manage bookings, payments, communications, and digital delivery. These tools include but may not be limited to:

  • Calendly (scheduling)

  • Notion (project planning and client deliverables)

  • Google Workspace (email communication)

  • Flodesk or similar (optional newsletter signups)

  • Google Analytics (website performance monitoring)

All third-party platforms used adhere to modern data protection standards.

7. HOUSEHOLD & FAMILY MEMBER PRIVACY

In order to better understand how your space functions, we may ask about the needs of other household members, including children. This may include names, ages, or lifestyle details (e.g., sleep habits, accessibility needs, shared spaces). This information is collected only to inform your design strategy and is never shared externally.

All household-related data is treated as confidential and protected under this policy.

8. COOKIES & WEBSITE TRACKING

We use cookies and pixels to collect anonymized data about how visitors interact with our website. This helps us understand which pages are most useful and how to improve the site experience.

You can control or disable cookies through your browser settings. Some features of the site may not function properly without them.

9. DATA RETENTION

We retain your information only as long as needed to fulfill your service, respond to future follow-ups, or for documentation purposes. You may request deletion of your data at any time by contacting us at guided@studiogiana.co.

10. YOUR RIGHTS

You have the right to:

  • Request access to the data we’ve collected about you

  • Update or correct your personal details

  • Request deletion of your information

  • Withdraw consent for any part of the process (excluding services already delivered)

  • Ask questions or file a complaint about data handling

To initiate any of these, contact us directly.

11. CHILDREN’S PRIVACY

Our services are designed for adults over 18, but we may gather limited household information for design purposes that includes children or dependents. No services are directed at minors, and we do not knowingly solicit or store private data from children without explicit adult consent.

12. POLICY CHANGES

We may update this policy to reflect changes in services, tools, or legal requirements. Any updates will be posted to our website. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

13. CONTACT

If you have any questions about how your data is used or stored, contact: guided@studiogiana.co

GUIDED DESIGN. FOR A MORE BALANCED HOME.

GUIDED DESIGN. FOR A MORE BALANCED HOME.

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Bespoke interiors. Designed for living.

hello@studiogiana.co
Based in LA & ATL

© Giana Shorthouse LLC, DBA Studio Giana 2025. All Rights Reserved